Shipping Policy

Turnaround

All retail orders are shipped within 3 Days Monday - Friday 9:30am - 5pm. Unless packaged with your regular subscription for a service we provide then it will come on the designated collect and return day for your region.

Carriers

We use the following carriers to deliver our orders:

  • Sendle and partners
  • Couriers Please
  • Fastaway
  • Australia Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

Change of mind

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

  1. Please email [email protected] to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:

Returns
Botanic Baby
19 Smethurst St
Cranbourne VIC 3977, Australia

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

A 10% restocking fee applies to change-of-mind returns, deducted from your refund. Original shipping and handling costs are not refunded on change-of-mind returns.

Faulty, damaged, or not-as-described items

This doesn’t apply to items that are faulty, damaged, or not as described — for those, contact us and we’ll arrange a repair, replacement or refund at no cost to you, including return shipping, in line with your rights under the Australian Consumer Law.

Exchanges

If your item is in like new condition, you may exchange the item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Where the item is made to measure it will only be exchanged on fault.

Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Botanic Baby

Circular economy is a large focus of what we make. Every step closer to closing the loop is Better for your Baby and Better for the Environment.
Botanic Baby designing for a Better future.