Shipping & Returns
All retail orders are shipped within 3 Days Monday - Friday 9:30am - 5pm. Unless packaged with your regular subscription for a service we provide then it will come on the designated collect and return day for your region.
We use the following carriers to deliver our orders:
- Sendle and partners
- Couriers Please
- Australia Post
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
- Please email email@example.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
38/230 Cranbourne-Frankston Road,
Langwarrin Victoria 3910, Australia
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
As parents ourselves, we understand that using cloth diapers can be daunting at first, what with the initial cost and the added effort to wash and dry them. In order to make cloth nappies an option for parents throughout Metro Melbourne, we collect, wash, and restock your reusable cloth nappies through an affordable cloth nappy laundry service that is comparative in cost to buying disposable diapers. Not only do we do this to remove the burden of handling soiled nappies, but also to ensure that the nappies are washed to commercial standards using efficient, eco-friendly methods. Over the years we have gathered the first hand information serving thousands of customers to create a Product that is Designed, Developed and Produced in Australia using Australian cotton grown in Queensland. A nappy which is more absorbent, natural and petroleum free (insert), and thinner than ever before.